Frequently asked questions


If you have an existing domain name with another registrar that you’d like to point to our servers, please use the following name servers below:

We can accept all major debit and credit cards, as well as PayPal and Apple Pay.

For access to Direct Admin, please refer to your service activation email which will have your server details.

You can find the server’s IP address that you’re hosted on from a variety of locations;

  • Within your Direct Admin in the left hand menu
  • Refer to the IP details provided in your activation email

With many of our hosting packages, Addon and Parked domains are often one of the available features. Addon and Parked domains allow you to use additional domains (which you own/have registered) with your hosting account for the purposes of redirection, mirroring and hosting other websites.

Addon and Parked domains are quite simple to setup and are done so via their respective icons within your Direct Admin. The differences between the two are:

Parked Domains

When a domain is setup as a Parked Domain it mirrors the content of the primary domain in the hosting account. This is useful when you own for example, both the .com and .net of your business name.

Addon Domains

These allow you to host additional separate websites from your one hosting account. The files for the additional domains will be hosted within the one account, but to normal web viewers they will appear as completely separate websites.

In both instances you can setup emails and redirects as you please. Please also remember that Addon and Parked Domains need to be pointed to our hosting servers in order to function.

There aren’t any! We simple place a stop on your site so you don’t get any surprise bills, we do send you notifications of bandwidth usage at 85%, 90%, 95% and 100% so make sure your Direct Admin email notification is always kept up to date.

To upload files to your website, that is put your files up for you websites, you’ll need to connect to the server. This connection can be made using FTP. a popular (and free) FTP program is FileZilla Client.

The connection to our server using FTP will allow you to see the files/folders on our server as you would if they were on your computer. Using your FTP application you will be able to drag and drop your websites files into the /public_html/ folder.

We post notifications of any service disruptions to our status page.


If you need any assistance with your web hosting service, please login to our client area and lodge a support ticket.

Our Client Area is available at